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Website Accessibility

Is Your Website Accessible?

With all the legal uncertainties currently facing credit unions regarding accessibility, it’s important that the vendor you choose knows what they’re doing.

Accessibility does not just pertain to users with visual impairments; it's about the user experience for everyone that visits your website, regardless of any physical or cognitive limitations.  Thus, compliance cannot be ensured by simply having someone review the site using a screen reader or automated tool.

Credit unions should be wary of any vendor that guarantees that a website is fully accessible simply because they've had someone review it using a screen reader.  That is simply not the case - visual impairments are only a fraction of the disabilities you need to account for.

Additionally, many companies have jumped on the accessibility audit bandwagon, despite having no actual accessibility training or experience.  They conduct their audits using automated scanning tools, which can only reveal about 30% of actual issues and usually result in a large number of false positives.  The credit union is handed a report and is then on their own to weed out the false positives and interpret what actually needs to be fixed. Many of the WCAG guidelines are not black and white - human interpretation is necessary. And you need accessibility experts to do that.

SmartSource took a different approach - we worked with our accessibility partner to establish an "accessible-first" development process to ensure everyone can enjoy your website.  Ongoing staff training and education is essential as standards, interpretation, and technology changes.

But don’t take our word for it - our accessibility partner, Accessible 360, can provide ongoing reviews and staff training to ensure your site remains in compliance.

Accessible360 logo

A360 accessibility experts conduct a comprehensive, live, disabled-user audit of your site and provide not only an easy-to-use portal to track the findings, but also actual code examples of how those issues can be resolved.

Whether you have a website, a web application, mobile apps or PDFs, A360 provides a clear direction for your organization built from experience.

Assess Your Environment

A360 thoroughly scopes your needs, provides a thorough, live, disabled-user audit of your existing digital assets, and design reviews of new projects in development, saving you time and money up front.

Key Components

  • Determine needs & priorities
  • Live-user audit of sites, apps & documents
  • Design, architecture & vendor reviews


  • Stronger strategic planning by quickly understanding your environment
  • Faster remediation through developer-focused audit reports
  • Solve problems before they become problems with proactive design reviews